Information Technology Services

All user documentation, instructions, links to YU systems, system status, ITS ALERT notifications, and much more is located on the ITSPortal. ITSPortal requires YU authentication.

Find your YUAD, Account Name, and Email Address
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YU Email Tips 

Click here to… 

1. Set up YU Gmail on your mobile device
2. Use your email program to receive your YU Gmail
3. Get Google Mail support

Reset your Password:

If you have forgotten your password, and need to have it Reset, then contact the ITS Helpdesk @ 646-592-4357 or email helpdesk@yu.edu. 

Change your password:

1. Log into your YU Gmail account

2. Go to the drop down menu beside your username and select the Account link.

3. Select Security, then Change password.

4. Type in your current password and a new password twice.

Important Note: Passwords must be alpha numeric and at least 8 characters long.

• Gmail Help
• Password Policy & Management
• YU Active Directory [YUAD] Lookup

YU Student Gmail Address Naming Conventions

Should you require assistance with using or accessing your email please contact the ITS Helpdesk @ 646-592-4357 or email helpdesk@yu.edu.

Please visit the ITSPortal for further information on all ITS services.

Forms of specific ITS requests (i.e. requesting a laptop, onboarding forms, etc) can be found on the YU Help Desk site.

When you were onboarded, you provided your mobile phone and/or non-YU email address.  You will use this information when you are asked to reset your password.

1. Navigate to aka.ms/sspr.
2. Enter your YU email address and the CAPTCHA test then click Next.
3. Choose I forgot my password and click Next.
4. For verification, select how you would like to authenticate your password reset and enter the appropriate information.
5. Once completed, Microsoft with send you a code to the option selected above. Enter the code and click Next.
6. Type your new password, the minimum password requirements are as follows:
   1. Passwords must between eight and 16 characters long.
   2. Passwords can’t contain the user's account name or parts of the user's full name that exceed two consecutive characters.
   3. Passwords must contain characters from three of the following four categories:
   4. Uppercase letters (A through Z)
   5. Lowercase letters (a through z)
   6. Numbers (0 through 9)
   7. One or more of the following non-alphabetic characters: ` ~ ! @ # $ % ^ & * ( ) _ + - = { } | [ ] \ : " ; ' < > ? , . /
7. Re-type your new password and click Finish.
8. Wait 10 minutes for password to be synchronized to Canvas/InsideTrack/OneCard/Active Directory/Pharos, etc.
9. If this does not work, please call the helpdesk @ 646-592-4357 to reset your password.

1. Navigate to aka.ms/sspr.
2. Enter your YU email address and the CAPTCHA test then click Next.
3. Choose I forgot my password and click Next.
4. For verification, select how you would like to authenticate your password reset and enter the appropriate information.
5. Once completed, Microsoft with send you a code to the option selected above. Enter the code and click Next.
6. Type your new password, the minimum password requirements are as follows:
   1. Passwords must between eight and 16 characters long.
   2. Passwords can’t contain the user's account name or parts of the user's full name that exceed two consecutive characters.
   3. Passwords must contain characters from three of the following four categories:
   4. Uppercase letters (A through Z)
   5. Lowercase letters (a through z)
   6. Numbers (0 through 9)
   7. One or more of the following non-alphabetic characters: ` ~ ! @ # $ % ^ & * ( ) _ + - = { } | [ ] \ : " ; ' < > ? , . /
7. Re-type your new password and click Finish.
8. Wait 10 minutes for password to be synchronized to Canvas/InsideTrack/OneCard/Active Directory/Pharos, etc.
9. If this does not work, please call the helpdesk @ 646-592-4357 to reset your password.

1. Login to Office.com.
2. Click your initials or avatar photo in the top right corner.
3. Click View Account.
4. Click on the link that says Change Password.
5. Type your old password.
6. Type your new password, the minimum password requirements are as follows:
   1. Passwords must be at least eight characters long.
   2. Passwords can have a maximum of 16 characters.
   3. Passwords can’t contain the user's account name or parts of the user's full name that exceed two consecutive characters.
   4. Passwords must contain characters from three of the following four categories:
   5. Uppercase letters (A through Z)
   6. Lowercase letters (a through z)
   7. Numbers (0 through 9)

Information Security serves Yeshiva University’s community to address information security issues. You may reach us at infosec@yu.edu.  Please email reports of computer based abuse to abuse@yu.edu. 

Incidents involving misuse of the University's network/computer resources should immediately be reported to abuse@yu.edu.  For any other questions, such as how to install Windows Updates or the latest Anti-Virus definition, please contact the ITS Help Desk. 

Yeshiva University IT Help Desk service provides faculty, staff and students with an expanded 7x24x365 service for engaging Information Technology support.

If you have any questions, please call 4357 from your campus phone or 646-592- HELP or send an e-mail detailing your request at helpdesk@yu.edu or submit a Help Desk ticket.