Content Managers Playbook

As a content manager, you play a pivotal role in shaping the voice and messaging of the YU website. To help you do this, we've compiled a list of FAQs and resources that every content manager needs to know.

What does a content manager do?
 

A content manager (CM) oversees and makes all changes to the content and assets (e.g., videos, images, etc.) on his/her site. CMs are also responsible for reviewing their site regularly to ensure content and assets are constantly fresh and remain relevant to their users.

How does someone become a content manager?
 

The head of a department or school assigns the content manager.

Ok, I’ve been assigned as a content manager. What’s next?
 

Your department head must email Vickey Edge edge@yu.edu and include the name of the person who will be the content manager of your department’s website.

When do I have access to the content management system (CMS) to start editing my site?
 

You can only gain access to your site in the CMS after you’ve received CMS training with a member of the CPA staff. CPA will coordinate the training once it receives the email from your department head of the new CM.

Once you’ve completed your training and permissions have been granted, you have access to the CMS 24/7, barring any unforeseen issues.

How do I assign a new content manager (replacement or addition)?
 

Your department head must email Vickey Edge edge@yu.edu with the name of the new content manager.

How do I rename a navigation on my site?
 

Email Vickey Edge edge@yu.edu and specify the exact name of the navigation that you want to rename and what its new nomenclature should be.

How can I add a new page to my site?
 

Complete the New Page Request Form. We strongly recommend that you bookmark this form.

How can I remove a page from my site?
 

Email Vickey Edge edge@yu.edu with the exact name of the page you want to remove and a link to that page.

How can I change something on another YU site?
 

Content managers only have access to their own site. If you see something on another YU site that you believe needs to be changed, email Vickey Edge edge@yu.edu and be sure to include the name of the site. CPA will then send you the name of that site's content manager, so you can discuss further with her/him (typically, CPA is not involved in such discussions).

Are there videos I can watch to supplement my CMS training?
 

Glad you asked! See the “CMS Training Guide,” another handy page that you should bookmark.

Who can help me with a Google doc (or PowerPoint, etc.) on my site?
 

CPA supports the University’s content management system (CMS) and will be happy to help you with any questions you have specifically about our CMS. For questions about all other applications, systems, programs, and platforms, Academic Computing or IT might be able to assist. In addition, there are many online tutorials, including on YouTube.

Yeshiva University follows the YU Style Guide (PDF).