YU Alert: Support
If you need further support, please see below. If you do not see your question answered below, please contact us.
How do I register?
Is this service just for cell phones?
Can I register more than one phone or device to get messages wherever I am?
Does signing up for YUALERT cost me anything?
When will I get a message?
How quickly will I receive messages?
How can I get more information once I receive a text message?
Will I get advertising messages or general campus announcements?
What if I don't have a cell phone, or mine doesn't have text messaging?
If you’re a current student at any of Yeshiva University’s campuses, the contact information you provided the University at the time of your registration will automatically be uploaded into YU Alert—the campus-wide emergency notification system. No further action is necessary unless you have new or additional contact information to add.
Employees, Faculty, and Post-Doctoral Members
Basic contact information available in University records of all current faculty and post-doctoral members will automatically be loaded into YU Alert—the campus-wide emergency notification system. However, many employees, faculty members and post-doc members have not provided the University their personal phone or email addresses. In the event of an emergency, it becomes extremely critical for the University to have as many ways of contacting its members as possible.
Employees, faculty and post-doctoral members who have an email contact on record will receive a self-registration email from “Offices of Security of the Manhattan campuses of YU and Einstein [firstname.lastname@example.org].” Please make sure you take the time to follow the simple steps to review the information Yeshiva has and update YU Alert with any additional contact information (personal email address, mobile/smartphone, etc.).
No, you can also submit SMS and text messaging devices, land-line phones (messages will come via voice mail) and additional email addresses. Yeshiva University can send messages to any device that can receive text message through cellular service, including many cellphones, some text pagers, BlackBerry and/or iPhones, and some wireless PDAs.
Yes. You can enroll multiple devices through the software. For example, you can enroll two cellphones and three land-line phones. You can put in phone numbers of different locations. For instance, one number for your dorm, another for your job and a third for your home on weekends. This allows an alert to find you, whatever your personal circumstances.
There is no cost to sign up. The only charges you incur would be the normal fees charged by your mobile service provider for receiving text messages and/or airtime.
Messages will only be sent under the following circumstances:
- When a situation presents a threat to community safety at any of our campuses;
- When there are major facility or campus closures;
- For timely warning of criminal activity;
- When system tests need to be performed
This depends on your cellular service provider's capabilities. It could be immediately or could take some time. We recommend that you opt in using SMS delivery with an SMS capable device as that method is usually the fastest and most reliable. Email isn't well-suited to emergency communications. As is the case with dropped calls on a cellphone, it is quite possible you will not receive an alert at all; this is beyond our control.
Text messages will be brief and contain vital and immediate information. When faced with a critical incident, the University could distribute pertinent information via any or all of the following:
- Text message
- Mass email
- Campus voicemail
- A bulletin on www.yu.edu or affiliated school's Web site
- YU's hotline 888-YUSAFTY (888-987-2389)
- Campus flatscreens
- Other available communication channels
No. This system will not be used to deliver any type of advertising content or nonessential notifications.
Text alerts are just one of the communication channels used by YU in the event of an emergency. While text messages are generally more reliable, we will leave an automated voice mail if a cellphone is your only contact number. Bear in mind that YU Alert is not replacing YU's other methods of communication; it is simply enhancing the University's options for distributing information rapidly.