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Information Technology Services

For further information, ITS webpages have migrated to the ITSPortal.

Announcements

Google has announced a new policy that ends free unlimited Google Workspace storage for educational institutions.  As a result of Google’s change, YU is changing our student and alumni account offerings.  The impact on your account will vary based on your current affiliation with the university.  To see the full announcement, select student notification or alumni notification. (requires YU authentication)

Beginning on July 15, 2023 **, the following storage limits and service changes will be applied to your account:

  • Current students will be restricted to 15GB of storage for all Google services. 
  • Alumni will be restricted to 2 GB of storage and only access to GMAIL.  Graduating students will have 6 months from graduation before all services except for gmail are removed.

** Students with over 500 GB have already had a storage limit imposed and are being communicated separately.

Please email googlesupport@mail.yu.edu if you have any questions.

 

Cleaning up your files

To review how much storage you’re using in each service, go to https://drive.google.com/settings/storage. To delete any unnecessary files in Drive, Gmail, and Photos, please complete the following steps:

  1. To review storage usage in relation to quota and delete large or unnecessary files in Drive, go to https://drive.google.com/drive/quota.
  2. To search for and delete unnecessary or large emails, go to Manage files in your Google Drive storage and follow the instructions for Gmail.
  3. Google Takeout has been enabled for Drive, Gmail, and Photos. Use this service to export an archive of your Drive, Gmail, and Photos data. Note, exporting an archive of your data does not remove the data from your school account. Follow the instructions below for the two options for downloading your data:
    1. Download your data into an archive
    2. Copy your data to another Google Account
  4. After downloading your files, delete your files and empty the recycle bin.
    1. On your computer, go to drive.google.com.
    2. On the left, click Trash.
    3. Make sure there are no files you want to keep.
    4. At the top right, click Empty trash.
  5. After downloading your files, delete your files and empty the recycle bin.
  6. Your storage should be updated to reflect the new capacity by going to https://drive.google.com/drive/quota

ITS Website

All user documentation, instructions, links to YU systems, system status, ITS ALERT notifications, and much more is located on the ITSPortal. ITSPortal requires YU authentication.

Services

Find your YUAD, Account Name, and Email Address

This link will open a new window. For security, remember to close the window when you are done viewing it.

YU Email Tips 

Click here to… 

  1. Set up YU Gmail on your mobile device
  2. Use your email program to receive your YU Gmail
  3. Get Google Mail support

Reset your Password:

If you have forgotten your password, and need to have it Reset, then contact the ITS Helpdesk @ 646-592-4357 or email helpdesk@yu.edu

Change your password:

1. Log into your YU Gmail account

2. Go to the drop down menu beside your username and select the Account link.

3. Select Security, then Change password.

4. Type in your current password and a new password twice.

Important Note: Passwords must be alpha numeric and at least 12 characters long.

YU Student Gmail Address Naming Conventions

YU Undergraduate Students

YUADusername@mail.yu.edu

Access: https://www.gmail.com/

Wurzweiler School of Social Work

YUADusername@mail.yu.edu

Access: https://www.gmail.com/

Azrieli Graduate School of Jewish Education and Administration

YUADusername@mail.yu.edu

Access: https://www.gmail.com/

Ferkauf Graduate School of Psychology

YUADusername@mail.yu.edu

Access: https://www.gmail.com/

Cardozo School of Law

YUADusername@law.cardozo.yu.edu

Access: http://mail.google.com/a/law.cardozo.yu.edu

Should you require assistance with using or accessing your email please contact the ITS Helpdesk @ 646-592-4357 or email helpdesk@yu.edu.

Please visit the ITSPortal for further information on all ITS services.

Forms of specific ITS requests (i.e. requesting a laptop, onboarding forms, etc) can be found on the YU Help Desk site.

Password Resets

When you were onboarded, you provided your mobile phone and/or non-YU email address.  You will use this information when you are asked to reset your password.  ITS recommends using a passphrase for your password:

Password / Passphrase Requirements

Passwords are often difficult to remember, however, passphrases are usually easier for humans to remember.  A passphrase is a sequence of words or other text that includes 12 or more characters that include punctuation, numbers, uppercase, and lowercase characters.  Here are some examples of passphrases:

  • Thefl0wers!nthespringarebeautiful
  • ilovethegeorgewashingtoNbr!dgeview
  • Myfav0riteHobby!sTrains
  • sunnyBr00mA1rplanegraduation

Resetting your Password

  1. Navigate to aka.ms/sspr.
  2. Enter your YU email address and the CAPTCHA test then click Next.
  3. Choose I forgot my password and click Next.
  4. For verification, select how you would like to authenticate your password reset and enter the appropriate information.
  5. Once completed, Microsoft with send you a code to the option selected above. Enter the code and click Next.
  6. Type your new password, the minimum password requirements are as follows:
    1. Passwords must be 12 characters long.    Please use the passphrase as recommended above. 
    2. Passwords can’t contain the user's account name or parts of the user's full name that exceed two consecutive characters.
    3. Passwords must contain characters from three of the following four categories:
      • Uppercase letters (A through Z)
      • Lowercase letters (a through z)
      • Numbers (0 through 9)
      • One or more of the following non-alphabetic characters: ` ~ ! @ # $ % ^ & * ( ) _ + - = { } | [ ] \ : " ; ' < > ? , . /
      • Passwords can’t contain the user's account name or parts of the user's full name that exceed two consecutive characters.

        Passwords cannot include restricted words such as Yeshiva, Maccabees, torah, test, etc..
  7. Re-type your new password and click Finish.
  8. Wait 10 minutes for password to be synchronized to Canvas/InsideTrack/OneCard/Active Directory/Pharos, etc.
  9. If this does not work, please call the helpdesk @ 646-592-4357 to reset your password.

You will use this information when you are asked to reset your password.  ITS recommends using a passphrase for your password:

Password / Passphrase Requirements

Passwords are often difficult to remember, however, passphrases are usually easier for humans to remember.  A passphrase is a sequence of words or other text that includes 12 or more characters that include punctuation, numbers, uppercase, and lowercase characters.  Here are some examples of passphrases:

  • Thefl0wers!nthespringarebeautiful
  • ilovethegeorgewashingtoNbr!dgeview
  • Myfav0riteHobby!sTrains
  • sunnyBr00mA1rplanegraduation

Resetting your Password

  1. Navigate to aka.ms/sspr.
  2. Enter your YU email address and the CAPTCHA test then click Next.
  3. Choose I forgot my password and click Next.
  4. For verification, select how you would like to authenticate your password reset and enter the appropriate information.
  5. Once completed, Microsoft with send you a code to the option selected above. Enter the code and click Next.
  6. Type your new password, the minimum password requirements are as follows:
    1. Passwords must be 12 characters long.    Please use the passphrase as recommended above. 
    2. Passwords can’t contain the user's account name or parts of the user's full name that exceed two consecutive characters.
    3. Passwords must contain characters from three of the following four categories:
      • Uppercase letters (A through Z)
      • Lowercase letters (a through z)
      • Numbers (0 through 9)
      • One or more of the following non-alphabetic characters: ` ~ ! @ # $ % ^ & * ( ) _ + - = { } | [ ] \ : " ; ' < > ? , . /
      • Passwords can’t contain the user's account name or parts of the user's full name that exceed two consecutive characters.

        Passwords can not include restricted workds such as Yeshiva, Maccabees, torah, test, etc..
  7. Re-type your new password and click Finish.
  8. Wait 10 minutes for password to be synchronized to Canvas/InsideTrack/OneCard/Active Directory/Pharos, etc.
  9. If this does not work, please call the helpdesk @ 646-592-4357 to reset your password.

You will use this information when you are asked to reset your password.  ITS recommends using a passphrase for your password:

Password / Passphrase Requirements

Passwords are often difficult to remember, however, passphrases are usually easier for humans to remember.  A passphrase is a sequence of words or other text that includes 12 or more characters that include punctuation, numbers, uppercase, and lowercase characters.  Here are some examples of passphrases:

  • Thefl0wers!nthespringarebeautiful
  • ilovethegeorgewashingtoNbr!dgeview
  • Myfav0riteHobby!sTrains
  • sunnyBr00mA1rplanegraduation

Resetting your Password

  1. Login to Office.com.
  2. Click your initials or avatar photo in the top right corner.
  3. Click View Account.
  4. Click on the link that says Change Password.
  5. Type your old password.
  6. Type your new password, the minimum password requirements are as follows:
    • Passwords must be at least 12 characters long.   Please use the passphrase as recommended above. 
    • Passwords can’t contain the user's account name or parts of the user's full name that exceed two consecutive characters.
    • Passwords must contain characters from three of the following four categories:
    • Uppercase letters (A through Z)
    • Lowercase letters (a through z)
    • Numbers (0 through 9)
    • Passwords can’t contain the user's account name or parts of the user's full name that exceed two consecutive characters.

      Passwords can not include restricted workds such as Yeshiva, Maccabees, torah, test, etc..

Information Security

Information Security serves Yeshiva University’s community to address information security issues. You may reach us at infosec@yu.edu.  Please email reports of computer based abuse to abuse@yu.edu

Incidents involving misuse of the University's network/computer resources should immediately be reported to abuse@yu.edu.  For any other questions, such as how to install Windows Updates or the latest Anti-Virus definition, please contact the ITS Help Desk. 

IT Help Desk

Yeshiva University IT Help Desk service provides faculty, staff and students with an expanded 7x24x365 service for engaging Information Technology support.

If you have any questions, please call 4357 from your campus phone or 646-592- HELP or send an e-mail detailing your request at helpdesk@yu.edu or submit a Help Desk ticket.

ITS Portal

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