Information Technology Services operates the ITS Help Desk to assist administrative staff on all campuses (students, see below). This Help Desk also supports faculty on any of the Manhattan campuses.
The Help Desk should be contacted for any service request, support questions, trouble calls, or to obtain general information about ITS services.
To contact the Help Desk, please dial #6123 (pound-six-one-two-three) or (212) 960-5294, or e-mail at: helpdesk@yu.edu
When you call the Help Desk, please leave your full name, call-back number, and a detailed description for your call.
The Help Desk can be reached any time during regular business hours, 8:00am - 6:00pm Monday through Thursdays, 9 - 5 PM on Fridays. At all other times, please leave a voice mail with details about your request and someone will get back to you on the next business day. Alternatively, you can send an email detailing your request (see below).
Faculty and Administrative Staff Assistance:
Contact the Help Desk at: #6123 (pound-six-one-two-three) or (212) 960-5294, or e-mail at: helpdesk@yu.edu
Student Assistance:
Students can get assistance by contacting the ITS support staff for Academic Computing.
Wilf Campus Academic Computing Support:
Phone: (212) 960-5438
Beren Campus Academic Computing Support:
Phone: (212) 340-7772
There is also a special e-mail address for help in student labs on both the Wilf and Beren Campuses: labhelp@yu.edu.
Resnick Campus Academic Computing Support
Phone: (718) 430-2331
Classroomsupport@aecom.yu.edu
CARDOZO: Students at the Brookdale campus of Cardozo School of Law can go to the Reference Desk of the Cardozo Law Library for initial assistance, email lawref@yu.edu or call 212-790-0220.
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