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ITS Home | Resnick Campus Support
 
 
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DonInformation Technology Services operates the ITS Help Desk to assist administrative staff on all campuses (students, see below). This Help Desk also supports faculty on any of the Manhattan campuses.

The Help Desk should be contacted for any service request, support questions, trouble calls, or to obtain general information about ITS services.

To contact the Help Desk, please call (212) 960-5294 or e-mail at: helpdesk@yu.edu

When you call the Help Desk, please leave your full name, call back number, and a detailed description for your call.

The Help Desk can be reached any time during regular business hours, 9 - 5:30 Monday through Thursdays, 9 - 5 PM on Fridays. At all other times, please leave a voice mail with details about your request and someone will get back to you on the next business day. Alternatively, you can send an email detailing your request (see below).


Faculty and Administrative Staff Assistance
:
Contact the Help Desk at: (212) 960-5294 or e-mail at:helpdesk@yu.edu

Student Assistance:
WILF and BEREN: Students can get assistance on the Wilf and Beren campuses by contacting the ITS support staff for Academic Computing.

Wilf Campus Academic Computing Support:
Phone: (212) 960-5438

Beren Campus Academic Computing Support:
Phone: (212) 340-7772

There is also a special e-mail address for help in student labs on both the Wilf and Beren Campuses :labhelp@yu.edu.

EINSTEIN: Students on the Jack and Pearl Resnick campus at the Albert Einstein College of Medicine can get assistance by contacting the Department of Computer-Based Education support center, or calling (718) 430-2870.

CARDOZO: Students at the Brookdale campus of Cardozo School of Law can go to the Reference Desk of the Cardozo Law Library for initial assistance, email lawref@yu.edu or call 212-790-0220.

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Email Service (YUMS) Update!

YUMS Vacation Messages now available -If you are on vacation or otherwise unable to regularly access email, you may wish to temporarily inform your colleagues and friends when they send you an email. This facility is now available and can be accessed at http://www.yu.edu/yums

OFFICE UPDATE!

Microsoft routinely releases Office Updates that fix known issues or improve their products, on the first Tuesday of each month.The most recent updates correct important security vulnerabilities. There are already reports of exploits taking advantage of these vulnerabilities, so it is very important that all Microsoft Office users install the updates as soon as possible.

Click here for more information

 
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