Frequently Asked Questions: 

I can't login to the computers in the lab. 

Your lab account username is the same as your wireless account. If you don't know your username at all, locate a "Find Your Username and Email Address" kiosk to search for your own name.  You will see your email address, which is the username plus @yu.edu. If you do not see your own name or are unable to locate a kiosk, please contact ITS/Academic Computing. Your default password is the first letter of your last name and the last four digits of your ssn. You can also find your username online using our search and directory. 

I can't login to ANGEL. 

The simplest way to get your account information (username and password) is to click on ''Can't Logon? Click Here'' on the main ANGEL webpage (undergraduate and WSSW students). This information will be emailed automatically to your Gmail account. If you don't know what your Gmail username and password are, please use our online search and directory. 

What is my username and password? 

Your various computing accounts have the same username: Academic Computing labs, ANGEL, and wireless accounts. If you don't know your username at all, please go to the online YU directory and search. If you do not see your information, please contact ITS/Academic Computing. Your default password is the first letter of your last name and the last four digits of your ssn.

Do we have wireless? Where? (How do I connect my laptop to the network in the library?) (My laptop can't connect to the YU wireless network.)

Yes, please consult yu.edu/wireless.

I can't get to the Internet in my room anymore.

Please consult yu.edu/wireless.

I forgot my password. 

It depends on which account's password: Please see our "Password Reset" web page for more information. 

I am not receiving any new email to my Gmail account. 

*Please contact Academic Computing for assistance.

I am receiving too much spam email. 

You can set up a spam filter that will automatically put that spam email into a special Spam mailbox.

I used up my 600-pages of printing and need more pages. 

YU Students/faculty automatically receive a $60 printing balance (equal to 600 pages), at the beginning of the fall and spring semesters (summer sessions are $30, 300 pages). If you exceed the $60 account balance, you can add more money to your account using one of the Patron Kiosks (Add Value Stations) on your campus. You can also check the status of your account using these same Patron Kiosks at the following locations: Wilf Campus: 2nd floor of the Gottesman Library or on the Beren Campus: North Wings of the Hedi Steinberg Library.

For more information on printing at Albert Einstein College and Cardozo School of Law please click here.

How do I get credited for pages that were printed blank or with illegible letters. 

Please bring the affected pages to the nearest Academic Computing office and your printing allotment will be duly credited.

MY-YU doesn't work. Can you fix it? 

You need to use your MY YU account, which is issued by the Registrar. Please contact the Registrar's office on your campus.

I heard that ITS provides free software. 

The University has purchased licenses for Symantec AntiVirus for use by students, faculty, and administrators. Symantec AntiVirus is exclusively the only software package for distribution at YU. If you have a PC without an up-to-date antivirus package and would like to connect to the YU network, you can obtain a copy online or from ITS/Academic Computing.

Is there discount on buying a PC or laptop? 

The University does have a special arrangement for purchase of Dell computers by students, faculty, and staff for personal use. Please click here.

What kind of PC should I buy? 

To see our recommendation, click here.

I get a Profile error. How do I clean my profile? (When I log out of a lab PC the computer just hangs?) 

To see our handout on cleaning your profile, click here. 

I have run out of storage space on my Z: drive. Can I get any more? 

Every student and faculty member is allocated 200 Megabytes of personal storage space that is accessible from all Academic Computing PCs and the residence halls on the network. (This is not the case for Brookdale Residence Hall at Beren Campus nor for IHP.) If you run out, you can easily save files to a USB (thumb) drive, which is highly recommended for portability and ease of use. It can provide 1 Gigabyte or more of space very inexpensively (can be purchased at most electronics or business supply stores). This thumb drive can be inserted in the available drives on the front of every Academic Computing PC.

I have an expired antivirus on my computer or laptop. Do you provide the software? 

Yes, please go to the nearest office of Academic Computing on your campus for a CD with licensed Symantec AntiVirus. 

What time are your offices open? 

The Academic Computing offices are open Monday-Friday, regular hours, plus evenings till 9 pm except Friday, and Sunday. For further information on our hours of operation, click here. Note: on each campus, there are facilities open outside of these support hours for non-supported use.

How do I reset my Banner password? 

Banner provides a self-service password reset tool. It is accessible from the MYYU home page. From the MYYU home page, click "Reset Pin" to change your password.