Frequently Asked Questions - Staff
Administrative Networking/ Security Wireless Access
FAQs – Email
How do I contact the ITS Help Desk?
You can email the Helpdesk at helpdesk@yu.edu or call by pressing #then 6-1-2-3, (pound-six-one-two-three) from any campus phone. From off-campus, please dial (212) 960-5294.
How do I reset my Exchange email password?
You can log into the Exchange server via the web (http://owa.yu.edu), go to options at the bottom left menu, and then click on change password.
What is my Exchange/YUMS email/Active Directory default password?
The first initial of your last name and the last 4 digits of the social security number.
How do I setup YU email forwarding and vacation messages?
Go to www.yu.edu/yums and click on Setup Forwarding or Setup Vacation Message.
How do I check my Gmail (Einstein) account online?
Go to: http://www.einstein.yu.edu/its/gmail.aspx?ekmensel=15074e5e_600_3668_btnlink
How to I check my Exchange email account online?
Go to http://owa.yu.edu
What is the largest attachment (size) when using email?
Our servers are configured to accept and deliver messages of 10Mb and smaller. Many universities use this size as well.
How do I apply for a new or Exchange e-mail account?
Complete and submit the form found at this link:https://www.yu.edu/mis/forms/emailrequest.asp
I took over the job of an employee who left Yeshiva University and I've been using their old email account, and it suddenly stopped working. What's the problem?
Email logins are individual accounts assigned to specific people. You should never share an email account with others. When a person leaves Yeshiva, their email account is terminated shortly thereafter.
FAQs – Administrative
Where can I access forms?
Mainframe Request - http://www.yu.edu/mis/docs/requestformainframesystemaccess.pdf
E-mail Account Request - https://www.yu.edu/mis/forms/emailrequest.asp
Departmental File Service Request - http://www.yu.edu/docs/dept_file_svc_sys.pdf
Request for Banner Account - http://www.yu.edu/mis/docs/MISFormRequestforBannerSystemAccess2.pdf
Remote Access Banner Form – Written permission is required from the employee’s manager.
IP Address Request (New PC Installation) - http://www.aecom.yu.edu/its/formnonav.aspx?id=9796
How can I purchase software for my office?
A purchase order request must be submitted through Jacada to Procurement.
How do I change my Banner password?
Once logged into Banner (with previous password), click on change banner password on the upper right hand corner. In the space labeled ‘oracle password’, enter your current password. In the next 2 password fields below, enter your new password and leave the database field blank.
Please refer to the Banner FAQ site for more detailed information - http://preprod.yu.edu/its/banner/faq/
How do I change my Jacada password? It is expiring?
Please note the password can only be changed on the day it expires.
You will automatically receive a prompt to create a new password. Enter your new password in the ‘new password’ field then press enter. Enter the password again in the same (new password) field to verify.
I have a problem with my phone. Who can I contact?
For phone problems at YU, call the Help Desk at #, 6, 1, 2, 3. For phone problems at Einstein, call engineering
For Blackberries, call or email the Help Desk.
How do I acquire a BlackBerry?
You must purchase your BlackBerry through Procurement (Purchasing).
Please ensure that your purchase includes the required CAL (Client Access License).
An Exchange account is required.
Please go to Blackberry application website: http://carmi.adm.yu.edu/BBTracking/bbTrackingDataEntry.aspx
How do I upgrade my software?
You must purchase a license through Procurement via Jacada (Purchase Order System).
Once purchased, you must provide the Purchase Order number to the Helpdesk as proof of purchase.
Can I install software at home?
University software can only be installed on University purchased computers.
The computer would have to be brought to the campus for installation. Software will not be provided on a “take home” basis.
There are some exceptions to this general rule: see the antivirus and Specialty software webpage: http://www.yu.edu/mis/page_v.aspx?id=182
FAQs – Networking / Security
How do you gain access to the Purchase Order system (Jacada)?
The following form must be completed and submitted: http://www.yu.edu/mis/page.aspx?id=201
How do I get access to a shared drive?
The following form must be completed and submitted: http://www.yu.edu/docs/dept_file_svc_sys.pdf
How do I get access to an administrative shared drive?
The following form must be completed and submitted: http://www.yu.edu/docs/dept_file_svc_sys.pdf
How can I download antivirus software?
Go to: http://yu.edu/academic-computing/supporting-services/antivirus/
How do I install Microsoft Updates?
Go to Control Panel > Automatic Updates > Set to “Automatic”.
This is the recommended setting as Microsoft Updates will be automatically downloaded and installed on to your computer.
NOTE: After updates have been installed, your computer may restart automatically.
FAQs – Wireless Access
How do I connect to the wireless network at my location?
Please refer to our Wireless Connectivity site found by clicking here.